Question 1

Where are your products made?

Accepted Answer

All design, assembly, and shipping occur within our Melbourne, Florida studio. Triple Seven strives to create in-house materials and work with vendors and source work within our county of Brevard. We are located in a small, but dense, industrial area with talented sources all around us. 80% of all materials and components are sourced within our Melbourne, Florida area. The other 20% are sourced outside of Florida. Glass hand blown specifically for Triple Seven on the East Coast.

Question 2

Trade accounts

Accepted Answer

Triple Seven offers a Trade Program for qualified design professionals. Approved members receive 10% off retail pricing on full-price items. Eligible professionals include Interior Designers, Architects, Builders & Contractors, and Commercial & Hospitality Purchasing Agents. Trade pricing is intended for client projects and cannot be combined with other promotions unless noted. Ready to apply? Visit our Trade Program page to submit your application. We review applications within 2-3 business days. For commercial jobs requiring bulk quotes, please email quotes@triplesevenhome.com

Question 3

Quoting/Obtaining quotes

Accepted Answer

The easiest way to obtain a quote is to add the items to your cart. From there, you are able to input your ship to zip code and generate a shipping cost as well. This page is easy to print out for your records. If you are needing a commercial space quoted with multiple lights, please email quotes@triplesevenhome.com

Question 4

Cancellations

Accepted Answer

Please notify us within 7-days of order placement if you're wanting to cancel your order. Cancelation fee of 20% will be applied if cancelling after 7 days. No cancellations will be accepted on rush orders or custom orders.

Question 5

Returns

Accepted Answer

Triple Seven Home lighting is a custom, made to order company and therefore, we do not accept returns other than defects or damage. DEFECTS AND DAMAGED ITEMS: Please notify Triple Seven immediately of any damage or discrepancies with your order within 48 hours of its date of delivery. If the reporting of damaged items is not made within the 48 hour time period, all claims will be non-eligible for replacements or refunds. All materials and shipping materials are to be kept together in order to file a damage claim with our carrier. They require photo proof of damage for any claim. You must be issued an RMA number to return a damaged or defective item. All RMA items must be received by us within 14 calendar days from the date of issuing a Return Authorization Number or you will not receive a refund for your return. RMA returns must be uninstalled and in its original packaging. Triple Seven does not cover the cost of uninstalling lighting or electrical/contractor costs to do so.

Question 6

Store Credit or exchange

Accepted Answer

At Triple Seven Home, everything in our studio is made to order and due to the handmade nature of our work we do not usually accept returns for reasons other than defects. Shipping charges are non-refundable. However we do accept returns for store credit or exchange when the following measures are met: 1) The items are unused and in their original packaging. 2) The items were delivered to you within the last 7 days. A 10% restocking fee will apply to all exchanges. Any order of 10 or more items are final sale and do not qualify for return at any time.

Question 7

Pendants and Chandelier Drop Lengths

Accepted Answer

When choosing your pendant or chandelier length, please make sure that you are reading the entire "Product Description" box carefully. This explains how to correctly choose for that particular light. Most of Triple Sevens lights are NOT including the base height (glass or shades) of the light when determining the Total Overall Height of any given pendant or chandelier. This gives you more freedom of choosing your exact dimension. Please note that pendants made up of cloth cord or solid metal rods can not be returned. Each light is cut and assembled per your drop request. Most of our lights can have a sloped ceiling adapter added to them. If this is something that you are needing, please contact us and we would be happy to help.

Question 8

How to pick the right dimensions for my chandelier or pendant

Accepted Answer

The fixture lengths that we provide are an OAH (overall height) and this includes any glass shade and/or decorative accessory. This OAH does not include light bulbs (which are only included in specialty fixtures). Please note that pendants are non-returnable. The best way to determine the proper height for your fixture is to measure from the ceiling to where you would like your fixture to hang. Dining Room Lighting: The generally accepted rule for hanging dining room chandeliers or pendants is that the bottom of the fixture should hang between 30 and 36 inches above the top of the dining table. This range assumes you have an 8-foot ceiling. The recommended standard is to raise the chandelier 3 inches for each additional foot of ceiling height. Need help calculating? Try our Hanging Height Calculator to find the perfect drop length for your space.

Question 9

What is your current lead time?

Accepted Answer

At Triple Seven, every light is made per order. All emails and phones calls can still be directed Monday thu Friday from 8a.m. to 5 p.m. Est time. Currently our lead time is 8-12 weeks dependent on the fixture. Please email for a more accurate lead. Holidays will impact lead times. We close for 2 weeks in the summer and 2 weeks for Christmas/New Years. Want to know what to expect? See our Order Timeline for a detailed breakdown of each production stage.

Question 10

Lighting certifications

Accepted Answer

All of Triple Sevens' hardwired fixtures (with the exception of the Cloth Twist Cord) are UL/cUL rated for dry only and/OR damp locations in the USA and Canada. You can not install these fixtures outdoors - we do not have any fixtures that are covered for UL Wet Rating for outdoor use. International lighting - Our hardwire sconces are UL Listed for the US and Canada only but can be used in other countries with 240V.

Question 11

Shipping check system

Accepted Answer

Please note that Triple Seven implements a two person check-off system. Meaning, each shipment that is boxed in our studio, is boxed by one of our shipping team members and checked off by both shipping manager and office manager. You will find that you have a checklist label on the inside of your box as well as items in your package. Any claims of missing hardware or bulbs must be reported within 10 days along with a photo of your checklist.

Question 12

How do you ship?

Accepted Answer

We ship UPS ground, Tuesday-Friday (express every weekday). Your package will be boxed in a certified 200 lb test box with using 100% recycled heavy-duty kraft paper. If you have a different delivery address than that listed on your checkout, please notify us IMMEDIATELY after placing your order. Orders over $500 will ship Signature Required Shipping. Please note that we can offer expedited shipping only if this is arranged before your order is placed and extra charges apply.

Question 13

International Shipping

Accepted Answer

Triple Seven is pleased to offer international shipping: We use UPS or DHL international shipping. The recipient of an international shipment may be subject to customs Duties fees, import fees, and/or taxes once the shipment reaches the destination country. These additional charges are not included in the total of your order with Triple Seven and they are the responsibility of the recipient. Please contact your local customs department for more information.

Question 14

What if my order is damaged in shipping?

Accepted Answer

Prior to accepting your package, please examine the condition of cartons before signing delivery receipts: Our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made within 10 days of receipt of goods. If damage has occurred in shipping all packaging must be retained by the receiver. Photos of each side of the box including shipping label are required. Failure to do so may invalidate any claim. Claims need to be made within 10 days of receiving the package. Please make sure that the driver is NOTIFIED with apparent damage to the box.

Question 15

Third-Party Shipping

Accepted Answer

Third-party shipping must be pre-approved by Triple Seven. If approved, the Third-party freight will incur a 5% handling fee. The customer is responsible for all shipping labels, BOL (bill of lading forms), and any tidemark information prior to shipment. Triple Seven is not responsible for any damages, losses or delayed transit times that can occur after they have been retrieved by the third party pickup.

Question 16

Installation

Accepted Answer

Triple Seven recommends having a professional, licensed electrician installing your fixtures. In order to protect your finish from fingerprints, we recommend that your installer wear the gloves provided during installation. Some of our collections have particular installation instructions, please make sure that you reference your installation sheet (comes with mounting hardware package) or the product page for a downloadable reference sheet.

Question 17

Care and Maintenance

Accepted Answer

Brass - The organic patina that occurs over time with our Brass is what we love most at Triple Seven. Most customers enjoy this natural process, any signs of patina/age can be removed with any household metal polish that is suitable for brass. Blackened Brass - Wipe with a clean microfiber cloth. DO NOT USE metal cleaners or harsh abrasives to clean this metal. Polished Nickel - Wipe with a clean microfiber cloth. DO NOT USE metal cleaners or harsh abrasives to clean this metal. Powder-coated finishes - Wipe with a clean microfiber cloth. You can use warm water, mild soap mix (90/10) and then dry with a clean, dry cloth. Glass - Removing the glass carefully from the fixture, use a clean microfiber cloth to dust off glass. You can use a household glass cleaner to clean glass.

Question 18

Warranty

Accepted Answer

Triple Seven is proud to offer a 1-year warranty for all lighting. Our 1-year warranty is limited to repair or replacement of the fixture itself. The 1 year warranty does not extend to secondary charges such as contractor or electrician fees. The determination of whether to repair or replace a fixture will be made by Triple Seven at our discretion. Any approved repair work must be performed by Triple Seven at our studio. Any unauthorized repairs or modifications will void this warranty entirely.

Question 19

Porcelain Care and Info

Accepted Answer

Each piece of porcelain is meticulously handcrafted for each one of our lights. Exclusively made for Triple Seven, Stephan and Nathan, pour their hearts into their craft. We carry a variety of different finishes for porcelain but our most popular is our Raw White finish. A couple of things to know about the Raw White: Each clay body is different and each piece may have small, faint specks on it. This is the true nature of the clay. Its earthy grit and rawness is what drove us to creating this collection. Each piece takes on some organic nature. Therefore, each piece of raw white is just that, Raw. No pigmentations, glazes, or stains were added. There is some translucency throughout the raw white shades. This is common when you use a high wattage bulb or a bulb that is 3000K or over. Slate: Our slate finish is started with raw white clay and pigmented with a beautiful slate gray color. The color reminds us of true slate rock. A black, deep blue/gray finish. Terra: Our Terra is started with a raw white clay and pigmented with a taupe/muddy pink color. The clay body can vary throughout and have a 'terra swirl' throughout. This is a favorite finish of ours! Crackle Matte: Crackle matte is a matte clay glaze that gives small fine crackling throughout. The fixture itself is not cracked and no light will shine through. The glaze is made to achieve these very fine lines. It's a favorite amongst all!

Question 20

Specialty Glazes

Accepted Answer

Currently we carry 3 speckled glazes: Olive, Blue Splatter, and patina. These glazes are applied organically and will have variation with each and every one. The special thing about these finishes is the placement of different glaze variations. If you are looking for perfect spots, these are not the finishes for you :) Glow: Porcelain as it pertains to lighting is meant to allow light to glow through it. Although we cast shades the same thickness/time and fire at the same temperature; with every batch variations with finish, texture and luminous qualities are to be expected. Our clay is mined in the U.S. and made to order in small (multiple ton) batches. This clay is a mixture of earthen material that varies from batch to batch from our commercial supplier. These large batches are then mixed in smaller batches by hand in our North Carolina studio. We use precise mixing recipes and industry standard equipment to mix and test each batch of clay.

Your Questions, Expertly Answered

Ordering

Production

Shipping

Installation/Care

Still have questions?

Your Questions, Expertly Answered

Ordering

Production

Shipping

Installation/Care

Still have questions?

Your Questions, Expertly Answered

Ordering

Production

Shipping

Installation/Care

Still have questions?